Assembly is easy, and we’ll help you throughout the way. If you’ve received your bike and need guidance on how to put it together and get riding, follow our Youtube Channel : Glerc. Or, if you have more detailed questions, you can get in touch with inbox or email for help.

You can refer to the size recommendation page on our website. Here’s the link： https://www.glercbikes.com/pages/kids-bike-size-guide

You can check your order status by entering your tracking number on our tracking page. If you need further assistance, please contact our customer service team by phone or send a message to our customer service email at support@glercbikes.com.

To modify your order, please contact our customer service as soon as possible (within 24 hours). We can only make changes if the order has not yet been processed or shipped.

You can cancel your order by contacting our customer service. If the order has already been processed or shipped, we may not be able to cancel it.

To add items to your order, please place a new order. If your initial order has not yet shipped, we may be able to assist you in adding items if you contact us.

Once you place an order, we will ship it within two days (most orders are shipped within one day). We have multiple shipping warehouses across the U.S. Depending on your shipping address, your order will arrive within 1-6 days. Once your order ships, you will receive a shipping confirmation email. You can also check the estimated shipping date in your order confirmation details.

To track your order, use the tracking number provided in your shipping confirmation email. You can enter it on our tracking page. You can also visit the following website for more information: https://www.17track.net

We offer Standard, Expedited, and Signature-required shipping options for you to choose from. For more details, please visit our shipping information page.

If you need to change your shipping address, please contact us immediately. Changes can only be made before the order is processed or shipped.

Orders from this site are only shipped within the U.S. However, we also have dedicated sites for the UK and Europe. Customers from these regions can shop at the following websites:

UK Site: https://www.glercbikes.co.uk/

Europe Site: https://glercbikes-eu.com/

To return an item, please fill out the return form on our website and follow the provided instructions for returning your item. Make sure it's in its original condition.

Our return policy allows for returns within 45 days of receipt. The item must be unused and in its original packaging. Please review our full return policy on our website.

Refunds are typically processed within 5-7 business days after we receive your return.

To exchange an item, please contact our customer service to initiate the exchange process. Ensure that the item is in its original condition.

Assembly is easy, and we’ll help you throughout the way. If you’ve received your bike and need guidance on how to put it together and get riding, follow our Youtube Channel : Glerc. Or, if you have more detailed questions, you can get in touch with inbox or email for help.

To choose the right bike size, refer to our size chart available on the product page. Measure your child’s height and compare it to the recommended sizes.

We strive to ensure that the bicycle colors displayed on our website are as close to the actual product colors as possible. To achieve this, we use high-quality photography and precise color calibration techniques.
However, due to differences in monitor settings, lighting conditions, and other factors, the colors you see on your device may vary slightly from the actual product. If you have specific concerns or questions about the color, please feel free to reach out to our customer service team. We’d be happy to provide additional details or reference images to assist you!

The accessories included with different bicycle models may vary. For specific details, please check the "What's in the Box" section on the product page.

We accept major credit cards, PayPal, Affirm, Klarna, and other secure payment methods. You can choose your preferred option at checkout.

If your payment fails, it may be due to incorrect card details or insufficient funds. Please check your payment information and try again, or contact your bank for assistance. For any other payment issues, feel free to email our customer support at support@glercbikes.com.

To apply a coupon, enter the code in the "Discount Code" field during checkout. The discount will be applied to your total amount.

Check the expiration date and terms of your coupon on our promotions page. If it’s still valid, ensure the code is entered correctly.

We offer various coupons and promo codes throughout the year. Check our website or subscribe to our newsletter for updates.

We offer a lifetime warranty on the frame. Our warranty covers material and workmanship defects for one year from the date of purchase. For more details, please refer to the warranty policy on our website.

To request warranty service, please contact our customer service with your order number and details of the issue. We will guide you through the process.