Return Policy

RETURN

Please read the full return policy before starting a return. Submitting a request means you accept all terms.

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Glerc Promise: Great products, better service.

Glerc is built on quality, care, and trust—and we’re committed to making sure your experience reflects that. If there’s ever an issue with product quality, our return and exchange policy is here to support you. This return policy applies to items ordered and shipped directly from glercbikes.com.

As bicycles are oversized items with high shipping costs, we kindly request that customers make their purchase decisions with careful consideration. Rest assured, free returns and exchanges are always available for any quality issues or items lost in transit. For returns not related to items lost in transit or quality issues, a 15% handling fee applies to helmets and bikes.

Note: Please contact customer service before taking any action. We are not responsible for lost packages during returns, refused packages, or any actions taken without prior authorization.

In addition, for items with quality defects or damaged outer packaging, we also provide a more eco-friendly option: Donating the Product.

About Donation

Special Items

Clearance Items

All clearance items (40% off or more) are final sale. Returns are not accepted. Free replacements will be offered in case of quality or shipping problems. Please choose carefully.

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Accessories

Returns only for quality issues or items lost in transit. Due to the high risk of damage, loss, and difficulty verifying unused condition, other returns will incur a 50% fee. Please purchase carefully.

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How do I ensure a successful return or exchange?

45 Days

Returns or exchanges are accepted within 45 days of purchase from glercbikes.com.

Brand new, never used.

Returned items must be in brand-new, unused condition.

Unassembled

Returned items must be unassembled and in their original packaging.

All intact spare parts

Returned items must include all original parts in undamaged condition.

Am I eligible for a full refund or a free replacement?

About Shipping

For items lost before delivery, we provide a full refund or free replacement.

About Quality

If an issue cannot be resolved, we will offer a full refund or a free replacement.

Worry-Free Purchase

With worry-free insurance, you’ll get a full refund for any issues before delivery.

24 Hours

Contact customer service within 24 hours of placing your order for a full refund.

What should I do to return a product?

Step 1

Contact our customer service to ask if your item can be returned.

Step 2

Print the return form provided by customer service and attach it to the packaged item.

Step 3

Use the shipping info from the form to return the item to us at a nearby courier location.

When will I receive my refund?

Refunds will be issued to your original payment method and may take 5–10 business days to appear.
If you don't see the refund within that time, please allow a bit more time, as processing may vary.
If the refund still hasn’t arrived, contact your bank or credit card company to check the status.
If they are unable to assist, email us at support@glercbikes.com for further help. We will respond within 1–2 business days.

15-Day Price Protection

If your item goes on sale during the protection period, we’re happy to refund the difference. Simply reach out to our support team with your order info. The item must be the same and currently in stock.